Nothing lands more tone deaf than a professional services company calling for the 5th time to try and get you to reactivate services. Especially when you have told them 5 times you cancelled because of terrible customer service.

This week we learned yet again, how important it is to have a good strategy for bad situations. When a terrible piece of news threatens your business, you must be ready. One of the worst things you can do for your own PR, is to attempt to push the thing away.

One thing I've learned in many, many years of feeling stuck is that pushing harder doesn't work. Let's think of an easy example: you've lost your car key.

Saying no is braver than saying yes. The hardest things we do are found in walking away.

In the last two months, I took a break. I needed to step back from writing, the podcast and a few other weekly activities to gain a better perspective.